■ Patient-focused care with patient/family maintaining control
■ Referrals and admissions 24-hours a day
■ 7-days a week
■ Positive clinical outcomes: Pain management
■ Positive clinical outcomes: Anxiety management
■ Positive clinical outcomes: Shortness of breath management
■ Certified hospice and palliative care nurse
■ Certified wound care nurse
■ Encouragement for patients’ physician to be attending physician
■ Making Choices guide for end-of-life choices
■ Comforting treatments: Pleurx Catheter
■ Comforting treatments: TPN
■ Comforting treatments: Tube feedings
■ Comforting treatments: PCA pumps
■ Comforting treatments: Tracheostomy care
■ Comforting treatments: IV for hydration/antibiotic administration
■ Heartland clinicians sent to the Emergency Department to meet patients who have gone to the hospital
■ Long tenure of leadership in the agency
■ Strong customer service focus
■ We Honor Veterans
■ Vigil Volunteers for patients at end-of-life
■ Positive patient satisfaction results
■ Up to 13 months of bereavement services
■ Pet therapy
■ Music therapy
■ Art therapy
■ Massage therapy
■ Alternative therapies
■ Admission follow-up phone call within 24-48 hours after admission
■ Memorial services
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